We’ll explain the common causes why bank transactions may go missing and show you how to find them in different areas of your accounts in QuickBooks Online.
Important to know:
When you connect your bank account to QuickBooks Online, it won’t download pending transactions. It only downloads transactions when they’re no longer pending and are officially posted on the bank site.
Manually update the bank feed connection
QuickBooks downloads the latest available transactions everyday. The exact time of download will depend on your bank, but you can manually update your accounts anytime to get the most recent transactions.
Once the update finishes, check the For review tab to find the missing transaction.
Check the connection between your bank and QuickBooks
If the connection between your online bank and QuickBooks expires, QuickBooks won’t be able to bring in bank transactions until you reconfirm your consent.
This means that any transactions that happened during the disconnection period may have been lost.
Follow the steps to reconnect your bank account and reconfirm your consent again. When reconnecting, make sure you select the date when the connection expired so that any transactions that were lost during the disconnection period can be brought into QuickBooks Online.
Keep an eye on your bank consents so that you can refresh the connection before it expires. This way, you won't miss out on any transactions.
Select the bank tile or credit card account you downloaded the transaction from.
Check the following areas:
Check the For review tab. This is where QuickBooks puts recently downloaded transactions for you to review. If you find the missing transaction, assign it to an account. Remember, transactions won't appear in your books until they are categorised.
Check the Categorised tab. This tab tells you what happens to transactions once they’ve already been categorised. Pay attention to the Added or Matched column, which indicates the account the transaction was categorised into. If you find the missing transaction but it's in the wrong account, follow these steps to unmatch and move it.
The account history section is where you’ll find a complete history of each account and the transactions within it. If there are any missing transactions, they should appear here as long as you haven’t marked them as excluded.
To narrow down your search, you can apply filters based on date range, transaction type (such as credit card payments), specific amount ranges and more.
Go to Settings and select Chart of accounts (Take me there).
Look for the bank account and select Account history.
Look for the transaction. Select it to get more details.
Check your uncategorised accounts
If you don’t categorise transactions into specific accounts, QuickBooks puts them into the Uncategorised Income or Uncategorised Expense account. Your missing transaction may be there.
Go to Settings and select Chart of accounts (Take me there).
Look for the Uncategorised Income or Uncategorised Expense accounts.
Select Runreport.
Look for your missing transaction on the report.
To move transactions out of these accounts, follow these steps to unmatch and move them.
We're here to help If you've got any questions or need a hand fixing a connection error, linking or reconciling a bank account, let us know. Sign in to QuickBooks and start a discussion in our QuickBooks Community.
Find your transactions. QuickBooks downloads the latest available transactions every day - the specific time depends on your bank. You can also manually update your accounts anytime to get the latest available transactions: Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there).
The first time you connect, QuickBooks automatically downloads the maximum number of transactions available from your bank. Depending on the bank, this can give you up to a year of historical transactions. Most banks may only download 90 days of historical transactions.
Once you delete a transaction, there's no way to restore it. Using the Audit Log, however, you can recover the details of the deleted transaction so you can re-enter it.
Tip: If you accidentally exclude the wrong transaction, that's easy to fix. Just select the Excluded tab, select the checkbox for the transaction, then select Undo. The transaction goes back to the For Review tab so you can decide what to do with it again.
Note: Some banks let you download the last 90 days of transactions.Others can go back as far as 24 months. Select your account type on the Account type ▼ dropdown, then select Next.
Many banks maintain monthly customer statements online for at least five years and they are easily accessible through their online banking apps and sites. These statements usually come in printable formats. Summaries of transaction information are frequently available for download.
It's possible that the transactions were categorized in the wrong bank account. To get past this, make sure to review the entries and have them categorized in the correct account. You can follow these steps if you're looking for an older transaction.
Manually updating your bank account in QBO helps refresh the connection between your bank and QuickBooks so transactions will show up. Here's how: Click Banking/Transactions from the left menu.Select the appropriate bank account, then select Update.
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and select Chart of accounts (Take me there).
