FAQs
You'll see a pending charge right after you buy something from the Chrome Web Store. You may see this charge even if you've canceled the purchase. If you cancel the purchase, the pending charge will disappear in 1-14 business days. If you didn't cancel the purchase, it will turn into an actual charge.
How do I contact Google to dispute charges? ›
To get a refund if the charge was made accidentally by a friend or family member, follow the steps below:
- Go to play.google.com.
- At the top right, click your Profile picture.
- Click Payments & subscriptions. ...
- For the order you want to return, click Report a problem.
- Select the option that describes your situation.
Ask the merchant or retailer to reverse the charge, cancel the sale or release the hold for the confirmed amount. The sooner you can reach out to the merchant, the more likely the pending transaction can be canceled. If you suspect fraud, skip the merchant and call your bank or card issuer first.
Why do I have a pending charge from Google services? ›
Pending transactions
When you use a payment method through a Google service, during a purchase or with autofill on Chrome, you may find a charge on your account with the descriptor GOOGLE *TEMPORARY HOLD. This is a pending charge performed to verify that your card account is valid.
How do I stop unauthorized Google charges? ›
If you see charges on your payment method that don't appear on a Google account you own or control, we recommend you contact your payment method's fraud department immediately instead of using this form. Please use this form if you need to dispute charges that: You don't recognize in your Google Account AND that.
How do I contact Google about billing issues? ›
Contact Cloud Billing Support
- In the Google Cloud console, go to the Help and Support page. Open Help and Support.
- In the Category field, select Billing as the issue category.
- At the prompt, select Get billing support to access a dedicated billing support site, the Billing assistant.
The support service of your Google Cloud organization, such as Enhanced Support or Premium Support. Your service determines whether case support is available 24 hours a day, 7 days a week (24/7). Otherwise, Customer Care is available during Hours of Operation or Business Days. The priority of the case (P1-P4).
What to do if a pending charge won't go away? ›
You may be able to cancel a pending payment transaction in some cases. Contacting the merchant directly can be the best route. Many credit card companies may have you wait until the payment is posted before allowing you to dispute it.
Can I tell my bank to stop a pending transaction? ›
Canceling a pending transaction usually requires contacting the merchant who made the charge. Once a pending transaction has posted, contact your bank or card issuer to dispute it.
Can I block a pending charge? ›
Pending charges usually can be canceled only by the merchant, not the credit card company. Gregory Karp is a former NerdWallet writer and an expert in personal finance and credit cards.
When a payment is shown as 'pending,' you cannot cancel it or take further action. If you leave a payment in the 'processing' status for an extended time, the app will notify you of the pending transaction. When a payment is marked as 'pending,' it usually takes 3 to 5 days before it is certified as successful.
How do I dispute a Google Pay transaction? ›
Dispute, report, or cancel a payment
- Step 1: Check if the transaction is complete. A transaction can't be disputed until it's complete. ...
- Step 2: Check if the transaction was made by someone you know. ...
- Step 3: Dispute or report an unauthorized payment.
Why does Google charge $1-2 on a credit card? A routine validation procedure occurs upon creating a Google Payments account for your initial purchase or adding a new card to your payments account. Typically, a nominal pre-authorization charge is around $1 or $2.
How do I contact Google for unauthorized charges? ›
If it's a Google Play purchase, go to the Play Unrecognized Transactions Troubleshooter. All Google Play purchases appear on your statement under these names: "GOOGLE*App developer name," for Android apps. "GOOGLE*App name," for Android apps.
Will Google refund unauthorized purchases? ›
If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 120 days of the transaction. If your refund request has been approved, see how long your refund will take.
How do I stop Google from charging my credit card? ›
You can remove a credit card, debit card, or other payment method from your Google Play account.
- On your Android phone or tablet, go to payment methods on Google Play.
- Tap More. Payment settings.
- If asked, sign in to Google Pay.
- Under the payment method you want to remove, tap Remove. Remove.
Help & Support
- Google HQ. 1600 Amphitheatre Parkway. Mountain View, CA 94043, USA. (650) 253-0000. See all locations.
- Careers at Google. Learn more about our teams and job openings. Explore jobs.
- Press. If you are a member of the press, email us at press@google.com. Visit our blog.
What to include in your complaint
- Your name.
- The email address you use to sign in to Google Payments.
- Your telephone number, including dialling code.
- Your Google Payments ID (sellers only)
- A clear description of your complaint.
- Transaction ID (if applicable)
- The email address you prefer to receive messages (optional)
As a Google One member, you can talk to experts when you need help with a Google product. You can contact them through chat, phone call, or email.
Does Google have a customer service department? ›
General Google support
If you're not a Google Workspace admin, find answers to product issues, billing, and more at Google Help.
