Top 379 Reviews From Legit Merrill Buyers (2024)

Customer ServicePunctuality & Speed

So they had to stop payment on the check and reissue the check and it's taken almost two weeks and I still don't even have a tracking number, and mind you it's "expedited." Because of this I am now late on my rent payment and have to pay a late fee, I've spoken to 4 different representatives and they are not in sync, each person has something different to say, the fact I even have to get MY money out as a loan you'd think it would be OVERNIGHTED. This level of incompetence is worthy of nothing more than a 0-1 star review.

I deposited $5300 in November, 2023. The funds were put on hold, and shortly after I made the mobile deposit, my account was frozen & I have been unable to access those funds. It is now March, 2024. I still have no access to these funds and have been getting the run around ever since.

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My 401k was transfer to Merrill without choice (except for rollover options). In hindsight, I wish I rolled over to a better company before the automatic transfer occurred. They charged "high" fees for selling fund I had for years and transferring funds and to move to other companies. I did a rollover and they botched that up too. Another fee though and early distribution penalty next year. What a terrible experience compared to so many good ones with other companies such as TRowe, Fidelity, Etrade, and others.

Customer ServiceStaff

I current have Power of Attorney for my mother since I have to assist her with medicine, food, paying bills,... etc. I tried to set up a joint account via Bank of America. I received a call this morning they cannot set up the account without speaking to my mother. She is incapable of answering that is why I have POA. I was told I cannot set up a joint account because they would need to speak with her. I would need to set up my own account and then add her. The process and excuses are inane. The point of POA is so I can handle her accounts. Also this is suppose to be joint with BOA, it really is not. I cannot recommend BOA or Merrill.

Customer ServicePunctuality & SpeedStaff

I am a Bank of America Private Bank customer. I have to bother my Private Bank rep to help to have this issue resolved. The Private Bank rep said they all knew that Merrill service is horrible, as they are poorly paid division, compared to the Private Bank division. Please save your life by not raising your blood pressure and avoid Merrill Lynch.

Customer ServiceStaff

My mother had money with Merrill Lynch. When she passed away, my sister and I inherited it and I was the executor. It took me 4 months and over 30 phone calls to finally get the money. They required me to have the same form notarized 5 times because they kept changing what was required on it. They even pre-filled it a couple of times themselves and then said it was wrong. You are not allowed to talk to anyone on the team that approves the distribution. You have to go through a so-called support team and they continually give you wrong information. I requested 3 times for a manager to call me due to all the problems, and no one ever called. It is the worst example of customer service that I can recall ever having.

Staff

For whatever reason, Merrill also wanted additional documentation, so I provided them with an affidavit of domicile, certificate of appointment from probate court as my wife's representative, and a letter of authorization to re-title the account in my name or transfer the assets into my individual account. They had already done that with my late wife's individual account, had already listed the account under my control, but, believe it or not, still remain incapable of simply registering the account in my name. They set a new standard for incompetence, but at least they have a Life Services team that apparently specializes in not knowing what they're doing. I'm a legacy account that was swallowed in an acquisition. I can't imagine anyone actually opening an account with these people.

Customer ServicePunctuality & SpeedStaff

I had to work with Merrill regarding a non-IRA account, HSA account, and a 401K account. All acted as three separate companies with different documentation requirements. None of the areas reached out to me. I had to call weekly to find out what was needed. Merrill must have bought out other companies or something. It is a dysfunctional organization and does not compare on process or technical capabilities to other institutions I had to work with. Very slow moving and inefficient.

Customer ServiceStaff

I was forced into Merrill Lynch through a employer bankruptcy. They turned my 401K into an IRA. Now I am a senior and I want to go in a different direction with my investments. It's 3 months and I can't get my money.